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Information technology. Systems and software Quality Requirements and Evaluation (SQuaRE). Service quality models Ingestion-build-48974 Table 101 – Values of1 Scope This document is applicable to IT services that support the needs of an individual user or a business. IT services can be delivered personally or remotely by people, or by an IT application that could be in a local or remote location (see Annex A). These include two types of IT services: a) services completely automated provided by an IT system; b) services provided by a human using an IT system. This document describes the use of two quality